Refund Policy

This Refund Policy describes how Austriabank ("we," "us," or "our") handles refunds, credits, and cancellations for technology service subscriptions, orders, and related charges associated with our business solutions. It applies in addition to any written agreement you sign for a specific technology service engagement (such as a managed services agreement, implementation statement of work, or platform subscription order). In case of conflict, the signed agreement controls for that engagement.

1. Technology service subscriptions

Subscriptions to Austriabank technology services — including managed infrastructure, software licensing, and technical support tiers — are subject to the terms disclosed at the time of enrollment or in your service agreement. Generally: (a) monthly subscriptions may be cancelled at any time before the next billing cycle; (b) annual subscriptions may be subject to early termination fees as stated in your agreement; (c) if we cannot provide the agreed technology service due to our fault, we will refund applicable fees or offer a credit, at our discretion, within a reasonable time.

2. Order and consultation fees

Some advisory, implementation, or premium technology services may require an upfront or recurring fee. Unless otherwise stated in a separate service agreement or fee schedule: fees for services already rendered are generally non-refundable; fees for consultations not yet held may be refunded or rescheduled if you cancel at least forty-eight (48) hours before the scheduled time; late cancellations or no-shows may be charged in full. Ongoing service subscriptions may be cancelled in accordance with the terms of your Austriabank service agreement.

3. Order cancellations

To cancel a technology service order, terminate a subscription, or reschedule a consultation, contact your Austriabank account manager or email info@donewellwebdesign.com using the order or reference number provided. Third-party costs (for example, vendor license fees, pass-through infrastructure charges, or non-refundable supplier fees) already incurred on your behalf may not be refundable even if our internal fee is waived. Order cancellations are processed in accordance with applicable regulations.

4. Payment processing

Approved refunds are typically returned to the original payment method or credited to your account within ten (10) business days after approval; timing may vary depending on your bank or card issuer. We are not responsible for delays caused by third-party financial institutions.

5. Non-refundable items

Amounts identified at the time of payment as non-refundable, early termination penalties on annual subscriptions, third-party charges, government fees or taxes, and fees earned under a fully performed service are not eligible for refund except where required by law.

6. How to request a refund or credit

Email info@donewellwebdesign.com with your name, contact information, order number, date of payment, and reason for the request. We may ask for documentation. We will respond within a reasonable period and in accordance with applicable consumer protection laws.

7. Governing law

This Refund Policy is governed by the laws of the State of Texas. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts located in Travis County, State of Texas.

8. Changes

We may update this Refund Policy from time to time. The "Last updated" date reflects the latest version posted on this page.

Contact us

Email: info@donewellwebdesign.com

Address: 500 West 2nd Street, Suite 800, Austin, TX 78701

Phone: +1 (512) 555-0198